Mind you I was charged when I placed the order, so I was getting nervous that I wouldn't receive a sac at all and be out several hundred bucks! I found that out from the costumer service rep that emailed me back after my inquiry about where the LoveSac is! Anyway, 6 weeks is longer than 2-4. I guess when you place your order it states that it will take 2-4 weeks to ship, but I didn't see this. I didn't receive the sac until well into October, about 6 weeks later. On September 7th I bought the SuperSac LoveSac online at the LoveSac website. I made my choice based upon the product and not based on overall customer satisfaction, ie. I am being more critical of Lovesac Sactionals because of how sorry I am in making the wrong choice in my puchase. This review may sound like a rant - and it is. A better design is to have cloth hooks on the base unit and cushion as done on other higher-end furniture. The velco on the base unit and cushion do not hold very well, so you have to keep placing it back to its rightful position. I also noticed that the base cushions need to be reposition to their original spot on the base unit everytime someone sits on it. I feel for the premium price that one pays for sactional furniture, one should not have to keep fluffing up the cushions. I do like the comfort of the furniture though the cushions seem to need fluffing every few days.

I only have half of the sactionals in use right now because of the shortage. I will never buy a Lovesac product again based upon my terrible buying and customer service experience. I have sent pictures per their request of the defective cover and spent countless hours going over my dilemma. Each time I call they tell me they see my account and then proceed to tell me they have to do research on my request. The customer service persons seem very pleasant and seem to want to help. It is now almost THREE MONTHS later with weekly calls to their customer service number and I have still not received any of the requested items. So all in all I was short 2 base cover sets, a base sactional, and a replacement cover for a defective cover. In addition, one of the base covers was defective and another base cover was missing from my order. What i recieved was only the 4 piece sactional without the extra base (ottoman). I purchased the 4 piece sactional with the ottoman. It took me 3 hours to complete my purchase. The Lovesac website was hammered from all of the people making online purchases. I purchased a Lovesac Sactional during their Cyber Monday Sale.

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